BlockFi Login — quick guide (web & mobile)

Description: This page explains how to sign in to your BlockFi account, available login methods, step-by-step mobile and desktop instructions, and practical troubleshooting and account recovery tips. Follow the security recommendations below to keep your account safe.

1. How to sign in — web (desktop)

Open your browser and go to the official BlockFi sign-in page (bookmark the URL to avoid phishing).
Enter your registered email address in the Email field.
Type your password into the Password field.
If you have two-factor authentication (2FA) enabled, enter the code from your authenticator app or SMS when prompted.
Click the Sign In or Log In button. If successful, you'll land on your account dashboard.

2. How to sign in — mobile (iOS & Android)

Open the official BlockFi app you installed from the Apple App Store or Google Play Store:

Tap Log In.
Provide your email and password.
Approve the 2FA prompt (if configured) or enter the code manually.
Optionally enable biometric unlock (Face/Touch ID) for faster future access.

Security tip: Always download apps from official stores and verify the publisher name. Never enter credentials on links received by email or social media.

3. Common login problems & fixes

a) Forgot password

Use the Forgot Password link on the login page. Enter your registered email and follow the password reset email. If you don't receive an email, check spam/junk and any email filters.

b) Not receiving 2FA codes

If using SMS: ensure your phone has service and that the number on file is correct.
If using an authenticator app: confirm the device clock is set to automatic time; re-sync time in the authenticator if possible.
Try a backup method (backup codes saved during setup) or contact support if all methods fail.

c) “Login not working” / Session errors

Clear browser cache and cookies or try an incognito/private window.
Disable browser extensions that could interfere with login (ad blockers, privacy extensions).
Try a different browser or device to isolate the issue.

4. Account recovery & 2FA reset

If you cannot access your authenticator and don’t have backup codes, follow the account recovery process provided by the platform:

Prepare proof of identity (government ID) and any account details (transaction history, linked bank info) to verify ownership.
Use the official support/contact channels—submit a support ticket and include requested documents securely.
Do not share sensitive documents publicly or via unverified links; only upload through the platform’s secure portal.

5. Best practices to protect your login

Use a strong, unique password and a reputable password manager.
Enable 2FA using an authenticator app (preferred over SMS).
Keep your email account secured (strong password + 2FA) because it can be used to reset other accounts.
Watch for phishing attempts — verify sender addresses and never enter credentials from a link in an untrusted email.

6. FAQ — short answers

Q: What if I suspect unauthorized access?
A: Change your password immediately, revoke active sessions if available, enable 2FA, and contact support.

Q: Can I use biometrics?
A: Yes — the official mobile app typically supports Face ID / Touch ID for quicker sign-in after initial authentication.